The San Francisco Chronicle has switched to a new self-service customer portal to manage print and digital subscriptions.
The Newscycle SubscriptionLink portal can be used from any web or mobile device, and Hearst Corporation - which owns the Chronicle - plans to deploy it at all its properties.
SubscriptionLink enables customers to complete transactions and update account details - such as payments, address changes and delivery preferences - from a single online page. The customisable interface allows authorised users to manage landing pages, graphics, content, header information and footer details for each of the company's websites.
At the Chronicle, SubscriptionLink is integrated with Newscycle Circulation, providing a single point of access to real-time customer and billing information for all print and digital subscribers.
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